David K. Aaker IOM "National Motivational Speaker, Trainer and Author on Customer Service"










David K. Aaker, Aaker and Associates

David K. Aaker IOM, Owner
Aaker & Associates

Introduction
David K. Aaker IOM
www.davidkaaker.com
760-323-4600

David is an Internationally recognized Motivational Keynote Speaker and Trainer in Customer Service, Leadership and Communication.

He Served in Organizational Management as a Chamber of Commerce President and CEO from 1981 to 2004. David is a 1989 Graduate of the United States Chamber of Commerce Institute for Organization Management at Boulder Colorado.

By Invitation from the US Chamber, David is now on the institute faculty and teaches courses on Management, Leadership and Customer Service for Organizations and Associations at five Universities. David has also facilitated over 270 Strategic Planning Sessions and Board Retreats for Chamber, Associations and Organizations nationwide.

By Invitation from the US Chamber, David is now on the institute faculty and teaches courses on Management, Leadership and Customer Service for Organizations and Associations at five Universities. David has also facilitated over 270 Strategic Planning Sessions and Board Retreats for Chamber, Associations and Organizations nationwide.

Mr. Aaker also serves as the Vice Chairman of the Indian Planning Commission for the Sovereign Nation of the Agua Caliente Band of Cahuilla (KA-WE-AHH) Indians in Palm Springs, California.

David was presented two "Hall of Fame" awards for Community and Economic Development from the city of Palmdale, California and the second from the City of Palm Springs Bureau of Tourism while the CEO and President of the Palm Springs Chamber of Commerce.

David's nationwide clients include State Departments of Tourism, American Indian Resorts and Casino's, Banks, School Districts, Tenet Health Care Hospitals, Hotels, along with State and Local Chambers of Commerce, Associations, Corporations, Organizations and Municipal Governments in North America.

Invited by the United States Air Force, David has brought his Customer Service Training programs to Holloman Air Force Base in Alamogordo, New Mexico.

Mr. Aaker was recently named "Among America's Best Speakers" by Sky Radio on American Airlines, and was featured on 42,000 flights worldwide in May of 2009. He is also a published author in two books. "Success Simplified", a new anthology for 24 nationally selected speakers and "50 Unforgettable Speakers", both published by Insight Publishing.

Print Bio/Introduction

10 Golden Nuggets of Successful Customer Service

  1. Know Your Customer, Client, Vendor, Patient, Or Guest By Their First Name!
  2. Listen Twice As Much As You Talk!
  3. Always Tell The Truth!
  4. Never Argue With A Customers!
  5. Under Promise, Over Perform!
  6. Follow Up, Follow Up, Follow Up!
  7. Be Thankful For Your Customers Who Complain, For You Still Have The Opportunity To Make Them Happy!
  8. Enthusiasm!
  9. Be Thankful For Each And Every Customer!
  10. The Golden Rule!

Aaker practices what he preaches. With over 20 years in the Chamber of Commerce management, he sees each day as a new opportunity to apply his principles of customer service with deft and style.

"The future of Aaker & Associate looks very bright" says Aaker. "Over 80 percent of new clients for my Customer Service Workshops and keynote speeches come from audiences after a presentation."

For more information: (760)323-4600


Aaker & Associates

David K. Aaker IOM
P.O. Box 945
Rancho Mirage, California 92270
Phone: (760) 323-4600


Return to Top of the Page